What we do

A mediator helps people involved in a conflict reach an agreement.

Prior to mediation

Before a mediation, Pet Custody Solutions meets separately with you and your partner to get your views of the issues that involve your pet and discuss how you think you can resolve them. Before this preliminary meeting, you’ll get a list of the kinds of questions you should consider before sitting down to mediate.

Meeting beforehand helps you and the mediator refine your issues and goals. This enables you to focus on what’s most important in the actual mediation session and to reduce time-consuming distractions.

The mediator will also explain the ground rules of mediation. You’re free to add your own rules if you feel that this sample list omits something you want to include.

Conducting a mediation

At a scheduled mediation session, each person has the opportunity to express his or her point of view and the outcome they want to achieve. The mediator’s role is to ask questions that help you clarify your interests and consider your options, and generally keep the discussion moving toward an agreement. With good preparation, and keeping in mind the complexity of the issues, the mediation might take two to four hours to complete.

While in-person mediation is strongly preferred, sessions may be conducted via Skype if circumstances require.

The agreement

The goal of mediation is to create your own agreement, one that equitably satisfies everyone’s needs—including your pet’s—to the greatest extent possible. Once you reach an agreement, the mediator will put the terms in writing and give you a copy. You should review the agreement and suggest changes if you feel that the written version doesn’t accurately reflect your understanding of what you’ve agreed to. Although mediation is non-binding, the written agreement serves as a reminder of the understanding you’ve reached.

Revisiting your agreement

We believe it’s a good idea to revisit, and, if necessary, revise some terms of an agreement after a trial period of around one month and again at three months after the mediation. This is because your circumstances may change or you may see issues that weren’t previously apparent and you’ll want to make adjustments. If an agreement needs to be revised, the mediator will be available to assist you.

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Pet Custody Solutions

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